How Lawbrokr Transformed Gevurtz Menashe’s Intake Process

Gevurtz Menashe, a 65-person firm based in Portland, Oregon, has been a cornerstone of legal expertise in the region for over 43 years. With such a long history, the firm has navigated countless challenges, but one persistent issue was the strain on their intake process. Managing high call volumes while ensuring consistent intake protocols had become a major pain point. For years, Gevurtz Menashe relied heavily on a team of full-time employees to handle intake, but this approach led to frequent burnout and inefficiencies.

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The Challenge

As a firm known for its client-centered approach, maintaining a high standard of service during the intake process was non-negotiable. However, the existing system was labor-intensive and prone to inconsistencies. The team at Gevurtz Menashe recognized that their approach was unsustainable, particularly as the firm continued to grow. The need for a solution that could streamline their intake process, reduce the burden on their staff, and ensure consistency became increasingly urgent.

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The Solution

Gevurtz Menashe turned to Lawbrokr, a platform designed to modernize and streamline the digital intake & marketing processes of a law firm. From the outset, Lawbrokr presented a clear solution to the firm’s challenges. By implementing Lawbrokr, Gevurtz Menashe was able to significantly reduce its reliance on multiple full-time employees for intake, alleviating the stress and burnout that had become all too common among their team.

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Key Benefits

1. Streamlined Intake Process: Lawbrokr enabled Gevurtz Menashe to handle their large call volumes more efficiently, ensuring that no potential client slipped through the cracks. The platform's automated processes meant that the firm could manage intake with fewer resources, freeing up their staff to focus on other critical tasks.

2. Consistency in Data Collection: One of the standout features of Lawbrokr was its ability to collect consistent information from every potential client. This newfound consistency provided Gevurtz Menashe with reliable data for the first time in its long history. The firm could now accurately measure and analyze where its business was coming from, offering unprecedented insights into operations and client base.

3. Business Insights: The accurate data collection allowed Gevurtz Menashe to gain valuable insights into their business operations. For the first time, the firm could analyze trends and make informed decisions based on solid data. This has been a game-changer for the firm, allowing them to optimize their marketing efforts and better understand their client demographics.

4. Seamless Onboarding and Support: The transition to Lawbrokr was smooth and straightforward. The team at Lawbrokr provided comprehensive support throughout the onboarding process, ensuring that any questions or challenges were promptly addressed. Building out specific intake forms and processes was intuitive, making it easy for the firm to tailor the platform to its unique needs.

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The Results

The impact of Lawbrokr on Gevurtz Menashe’s operations has been nothing short of transformative. The firm has not only improved its intake process but has also seen significant improvements in the accuracy of its business measurements. The team at Gevurtz Menashe is now fully committed to this new approach, confident in the continued positive impact Lawbrokr will have on their firm.

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Read a testimonial from Gevurtz Menashe below: 

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"As a long-established firm with over 43 years in the business, we were familiar with the challenges of managing high call volumes and maintaining consistent intake processes. For years, our intake system relied heavily on a team of full-time employees, which not only strained our resources but also led to frequent burnout among our intake coordinators. This was an ongoing issue that we desperately needed to address. Enter Lawbrokr, a transformative solution that has revolutionized our intake process.

With Lawbrokr, we've been able to streamline our intake system, significantly reducing our dependence on multiple full-time employees. This has not only alleviated the stress and burnout experienced by our intake team but also allowed us to handle our large call volume with greater efficiency. One of the standout features of Lawbrokr is its ability to collect consistent information from every potential client. This consistency has been invaluable, enabling us to gather precise and reliable data for the first time in our long history.

The ability to accurately measure and analyze where our business is coming from has provided us with unprecedented insights into our operations and client base. In essence, Lawbrokr has been a game-changer for our firm. The improvement in our intake process and the accuracy of our business measurements have been remarkable. We are so satisfied with the results that there's no turning back for us—we're fully committed to this new approach and confident in its continued impact.

If you're grappling with a similar situation or seeking to modernize your intake system, Lawbrokr is an outstanding solution that delivers tangible, transformative results. Onboarding was seamless. Building out specific intake forms and processes was really easy. The team at Lawbrokr was there to assist with any questions or hiccups every step of the way."

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For firms facing similar challenges, Gevurtz Menashe’s experience with Lawbrokr offers a compelling case for modernization. The tangible, transformative results speak for themselves: reduced staff burnout, streamlined processes, and invaluable business insights. Lawbrokr isn’t just a tool—it’s a strategic partner in the firm’s ongoing success.

If your firm is grappling with outdated systems and looking to make a change, Lawbrokr offers an outstanding solution that delivers real results. Click here to schedule a demo today!